At yotogel, we treat the protection of your personal data as a responsibility we take to heart. This Privacy Policy transparently explains how we collect, use, store and protect your information.
At yotogel, we understand that your trust is the most valuable asset we hold. When you register and use the yotogel platform — whether through our website or mobile app — you entrust us with your personal information. This Privacy Policy is written in clear, easy-to-understand language to ensure you know exactly how your data is managed from start to finish.
This policy applies to all users of the yotogel platform in Malaysia and covers all our service channels including the website, mobile app, live chat, email and any other official communication channels operated by yotogel. By continuing to use our platform, you agree to the terms set out in this document.
Note: This Privacy Policy should be read together with Terms and Conditions as well as Responsible Gaming Policy yotogel which forms part of your overall agreement with our platform.
Yotogel collects personal information from you in several ways depending on how you interact with our platform. There are two main categories of information we collect:
Information you provide directly:
Information collected automatically:
Important: Yotogel never storing credit or debit card numbers directly on our servers. All payment processing is handled by registered and recognised third-party payment providers that comply with PCI-DSS security standards.
Every piece of information we collect has a clear and lawful purpose. Yotogel uses your data for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account registration and verification | Name, IC, email, phone number | Contract performance |
| Processing deposits and withdrawals | Bank / e-wallet information | Contract performance |
| Identity Verification (KYC) | Identity documents, photos | Legal obligation |
| Fraud prevention and security | IP, session data, wagering patterns | Legitimate interest |
| Customer support | Email, conversation records | Contract performance |
| Marketing communications (with consent) | Email, phone number | Your consent |
| Responsible gaming | Wagering patterns, session duration | Legitimate interest & legal obligation |
Yotogel will not using your data to make automated decisions that materially affect your rights without human oversight. All critical account decisions — such as KYC verification or fraud investigations — are manually reviewed by our team.
Yotogel does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may share your information with certain parties in the following limited situations:
All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that information for specific purposes. Yotogel takes responsibility for ensuring every one of our partners complies with the established data protection standards.
Yotogel invests seriously in cybersecurity infrastructure to ensure your data is always protected. The technical security measures we employ include:
Our Commitment: In the event of any security incident involving your data, yotogel is committed to notifying affected users within 72 hours after an incident is identified, in line with industry best practices.
Yotogel uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the yotogel platform. Please note that disabling cookies does not mean you will stop receiving ads — it simply means those ads may be less relevant to your interests.
Yotogel retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
| Data Type | Retention Period |
|---|---|
| Active account information | Throughout the active account period + 5 years after closure |
| Financial transaction records | Minimum 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Game session logs | 3 years from the date of the session |
| Support communication records | 2 years from the date of communication |
| Analytics cookie data | 13 months from the date of collection |
Once the applicable retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered. For data retained due to legal obligations, we will restrict access to that data and ensure it is not used for any other purpose.
As a yotogel user, you have the following rights regarding your personal data that we hold:
Response Time: Yotogel is committed to processing all personal data rights requests within 30 working days from the date the request is received. For complex cases, we will notify you if additional time is required.
To submit any request relating to your rights, please contact our Data Protection team via live chat or our official email. We may require identity verification before processing any request to ensure the security of your account.
The yotogel platform may from time to time contain links to third-party websites or services for your convenience. Please note that:
Third-party payment providers integrated with the yotogel platform — such as FPX, Touch 'n Go eWallet, and GrabPay — have their own privacy policies governing how they handle transaction data. We recommend reviewing your preferred payment provider's privacy policy separately.
Yotogel reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. When material changes are made:
Your continued use of the yotogel platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request data deletion as outlined in Section 7 above.
If you have any enquiries, concerns, or complaints regarding how yotogel handles your personal data, our Data Protection team is here to help.
Your privacy is our priority. Do not hesitate to contact us if you have any questions about this Privacy Policy or how we handle your personal data. Our dedicated team will ensure every enquiry receives an accurate and satisfactory response.
More than just words — these are the concrete steps yotogel takes every day to keep your data safe, private and protected.
All data transmitted between your device and yotogel's servers is protected by 256-bit SSL/TLS encryption — the same security technology used by leading banking institutions worldwide. Sensitive data in our databases is also encrypted using AES-256.
Access to user data within yotogel is restricted to staff who genuinely require it to perform their duties. All access is logged and monitored. The principle of least privilege is strictly upheld across all internal operations.
Yotogel has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to enhance your experience on our platform.
Yotogel's security infrastructure is regularly audited by independent, qualified third-party cybersecurity firms. Penetration testing is conducted at least twice a year to identify and address any vulnerabilities before they can be exploited.
You have full control over the marketing communications you receive from yotogel. Unsubscribe at any time with a single click via your account settings or by contacting our support team. Unsubscribe requests are processed within 48 hours.
Yotogel is committed to being transparent about how we use your data. This Privacy Policy is updated periodically to reflect our current practices. You may request a full report of the data we hold about you at any time.
Answers to the most frequently asked questions by yotogel users regarding personal data protection.
By understanding how yotogel protects your personal data, you can play with greater peace of mind and confidence. Register now and experience safe, fair and exciting online entertainment for yourself.